Accessibility

We're committed to inclusive, respectful, and memorable experiences for every guest. Learn about our accessibility features, support options, and how we can help.

Our Commitment

Inclusive Experiences

At Stradbroke Island Tours, we are committed to providing inclusive, respectful, and memorable experiences for all guests. We understand that accessibility needs are diverse, and we work with each guest individually to ensure the best possible experience.

This page outlines our accessibility features, limitations, and personalised support options. We encourage you to get in touch before booking so we can tailor your visit to your needs.

How We Support You

Accessibility Features

Transport & Vehicle Access

Our tours operate in 12-seater minibuses which do not currently have wheelchair lift access. We can provide personalised assistance including reserved seating, support entering and exiting the vehicle, and custom pickup arrangements.

Personalised Support

We encourage guests with specific accessibility needs to contact us prior to booking. Our team will tailor your experience for a smooth and enjoyable day, including adjusted walking routes and additional guide assistance.

Sensory & Neurodiverse Considerations

We create a welcoming, low-stress environment. If you experience sensory sensitivity, anxiety, or other considerations, let us know how we can support you. Our guides are trained to respond with empathy and flexibility.

Support People & Assistance Animals

Support persons are welcome on all our tours. Certified assistance animals are also allowed, provided they meet transport safety requirements. Please notify us in advance when travelling with a support person or animal.

Multilingual Support

Our team includes multilingual staff, particularly French-speaking guides, and we regularly welcome international travellers. If you require assistance in another language, let us know before booking.

Good to know

Our tours involve some walking on natural terrain including beaches, bushland, and uneven paths. We strongly encourage you to discuss your specific needs with us in advance so we can plan the best route and accommodations for your group.

Common Questions

Accessibility FAQ

Our 12-seater minibuses do not currently have wheelchair lift access. However, we can provide personalised assistance including reserved seating, help entering and exiting the vehicle, and custom pickup arrangements. Please contact us before booking so we can plan for your needs.

Absolutely. Support persons are welcome on all our tours. Certified assistance animals are also allowed, provided they meet transport safety requirements. Please let us know in advance so we can ensure everything is prepared.

Yes. We work to create a welcoming, low-stress environment on all our tours. Our guides are trained to respond with empathy and flexibility. Let us know about your needs when booking and we will tailor the experience accordingly.

Our team includes multilingual staff, particularly French-speaking guides. If you need assistance in another language, please let us know before booking so we can arrange the right guide for your tour.

Plan your accessible day

Get in touch and we'll work with you to design a tour that fits your needs.